Do I Have to Use the Insurance Company’s Preferred Auto Body Shop?
After an accident, many drivers assume they have to take their vehicle to the shop their insurance company recommends. It sounds convenient, right? The truth is, you don’t have to. You have every right to choose where your car gets repaired — and that choice can make a big difference in the quality, safety, and value of your vehicle.
At The Auto Body Experience in Chatsworth, we believe in empowering drivers with information. Here’s what you should know before agreeing to use an insurer’s “preferred” repair shop.
Understanding “Preferred Shops”
Insurance companies often partner with certain auto body shops in what’s called a Direct Repair Program (DRP). These shops agree to meet specific pricing and administrative guidelines set by the insurer in exchange for referrals. While many of these shops do good work, they ultimately answer to the insurance company — not you.
Your Legal Right to Choose
California law is clear: you have the right to choose your own repair shop. Your insurance company cannot force or steer you to one of their partners. They may suggest one, but the decision is yours — and it won’t affect your claim or coverage.
Independent Shops Work for You
An independent body shop like The Auto Body Experience works for you, not the insurer. Our goal is to restore your vehicle to pre-accident condition using proper repair methods, not shortcuts that save money at your expense.
We handle the claim process, coordinate with adjusters, and use only quality parts — all while keeping you updated every step of the way.
The Benefits of Choosing Your Own Shop
Personalized service and communication
Repairs that meet manufacturer standards
Freedom to review and approve all work before completion
Transparency on parts, paint, and repair techniques
Certified Repairs Matter
Always ask about certifications. Our technicians at The Auto Body Experience are trained to meet I-CAR Gold Class standards, meaning your vehicle is repaired using industry-approved procedures and technology. That’s the level of quality that keeps your car safe — and its value intact.
The Bottom Line
Your car. Your choice. Your peace of mind.
Choosing your own auto body shop ensures the work is done right the first time, by professionals who put you first — not the insurance company’s bottom line.