Privacy policy
This page offers a clear explanation of how The Auto Body Experience handles your personal information and how your data is used when you visit the site, request an estimate, schedule a repair or reach out for support. The goal is to help every visitor understand how information is collected, protected and managed with care. Everything described here reflects daily practices at the Chatsworth location and applies to all website forms, email requests and any digital communication with the shop.
The Auto Body Experience believes trust begins with honesty and that includes being transparent about how your information is handled. When you choose to share details you deserve to know what happens next. This page guides you through that process in a simple way.
Information We Collect
Information gathered on the website comes from what you choose to provide and from basic data collected automatically when you visit. When you request an estimate, schedule an appointment or contact the shop you may share your name, phone number, email address, vehicle details, insurance information, photos of damage and any notes you want the team to review. These details help the staff prepare an accurate estimate, keep you updated during repairs and return your vehicle safely and correctly.
The website also collects general browsing information such as the type of device you use, time spent on the site pages viewed and broad location signals. This information shows how visitors move through the site so the experience can continue to improve. None of this general data reveals your identity.
How Your Information Is Used?
Your information helps the shop communicate clearly and manage repairs efficiently. The team uses the details you provide to create estimates, answer questions, schedule visits, confirm insurance approvals and update you while repairs are in progress. Some information may also help verify damage or guide part sourcing so repairs meet structural and appearance standards.
General browsing data helps the shop understand which pages offer the most value and which areas may need refinement. These insights support ongoing improvements to the online experience.
Your information is never used for unrelated marketing and it is never sold to outside groups. It is used only for communication repair management or website analysis.
Sharing of Information
Information is shared only when needed to complete a repair or offer support. This often involves communication with insurance carriers, adjusters, rental partners or suppliers. Only the details required to handle your claim or repair are exchanged and all communication stays within the purpose of your service request.
Website partners who maintain the site may have access to non identifiable browsing information to ensure strong security and steady performance. They do not receive personal repair details unless it is needed for technical support.
The Auto Body Experience does not sell trade or publish personal information. Sharing occurs only when required to complete a service or meet legal obligations.
Protection of Your Data
Protecting your information is a priority. Secure storage methods and controlled access practices help safeguard the details you share on the website or during communication. Regular system updates and protective tools are used to reduce any risk connected to unauthorized access.
Only trained staff members and trusted partners involved in repairs or claims may view your information. Each person follows strict handling practices to ensure confidentiality throughout the repair process.
Use of Cookies and Tracking Tools
Cookies are used on the site to keep things running smoothly and to help the team see how people move through each page. They can recognize returning visitors, speed up loading, and provide patterns on how you browse. They don’t give access to your repair data or contact information. If you’d rather, you can adjust your browser settings to limit or block cookies. Some features may work differently though most core pages will remain accessible.
Your Rights and Choices
You have the right to know how your data is being used and to have any errors corrected. You also have the right to request that your personal data be deleted if it is no longer needed for communication or services. You can make these requests through the contact information listed on the site.
You may browse most sections of the site without sharing personal information. Some features such as estimate forms may require specific details to function properly.
Third Party Links
The website may contain links to external platforms including social media or informational pages. Once you leave the site the policies of those platforms apply. The Auto Body Experience does not control how outside websites collect or use data.
Children and Privacy
Services at The Auto Body Experience are intended for adults who own or operate a vehicle or who have the authority to request repairs. Personal information from children is not knowingly collected. If such information is submitted it will be removed when identified.
Policy Updates
The shift in technology and industry standards may lead to change in privacy practices. Any updates to this page will appear here. Continued use of the website after changes means you accept the updated terms. Visitors are encouraged to review this page from time to time to stay informed.
Contact Information
For questions about this Privacy and Policies page you can reach the team through the contact form phone number or email listed on the website. The Auto Body Experience remains committed to transparency, careful data handling and dependable communication with every customer.